Refund Policy
RETURNS
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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Personalised items, made-to-measure products and custom-made products cannot be returned.
Mind that all our products except "Essentials" collections, are adjusted after your measurements and made to measure entirely, and cannot be returned.
In case the fit is too loose, for taking wrong measurements you have the option to send the item back for an additional adjustment, free of charge (except the delivery cost which is supported by the customer).
Additional non-returnable items: * Gift cards * Downloadable software products * Some health and personal care items.
To complete your return, we require a receipt or proof of purchase, as well a picture proving the state of the product.
Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at office@blacklabel-brand.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items and discounted items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@blacklabel-brand.com and send your item to: Str. Nicolae Balcescu nr. 98, Galati, Romania (only after you contacted us and sent us pictures)
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Str. Nicolae Balcescu 98, Galati, GL, 800001, Romania. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75 euros, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.